We look like you. Our culture, systems and branding match the corporate and government clients we help every day.
Our goal is to collect overdue accounts while retaining your customers for future billing cycles.
Custom workflows
We understand the importance of collecting debts in a way which is consistent with your company’s culture and reputation.
So, we work with you to design custom workflows which fit with your corporate culture, and which tailor debt collection to the type of debt, days overdue and previous in-house collection activity.
Our 24/7 online reporting ensures a transparent service by allowing you to view our debt collection progress in real time.
We use state of the art proprietary computer analytics for the benefit of our clients big and small. This includes:
Our ability to adapt collection strategies based on historical and real time data drives a better collection return for bottom line results.
We’ll deliver a debt collection strategy that maximises your bottom line. We listen to each client and tailor a collection program suited to the type of overdue debt, days overdue, past collection activity and our experience in prompting debtors into payment.
Cost versus benefit
Sometimes the effort of further collection action exceeds the likelihood of generating a result. Collectex provides clear advice in these cases backed up by hard data and predictive analysis. Our straight forward advice ensures you:
Our 24/7 online reporting system gives you full access to debt collection activity and performance. Our reporting suite can give you a global picture of your overdue accounts, cash collected to date and collection activity undertaken by us.
You can also drill down to a geographic region, product, or even an individual debtor.
Our team can deliver any format of reporting required, and keep regular face to face meetings to discuss our collection performance and ongoing goals.
Collectex has developed rigorous procedures to ensure we consistently meet customer and regulatory requirements. Our systems aim to enhance customer satisfaction - including processes for continual improvement - and comply with ASIC debt collection guidelines and National Privacy Principles regulations.
We also maintain rigorous procedures for information security management including encryption of data and data transfers. Our payment processes use the highest standards of security via our certified Level 1 PCI DSS payments partner. This protects your debtor’s information and security of cashflow during transfer.
Our compliance program ensures staff are trained in relevant laws and processes relating to debt collection.
All staff including the CEO are required to undergo mandatory education on Australian laws relating to debt collection and privacy. This includes relevant modules drawn from:
Our staff sign a written agreement stating their personal obligations to uphold these regulations during (and after) their stewardship of confidential debtor information.
Collectex is 100% Australian owned. We operate across all Australian States and Territories. We are able to reach out and touch debtors nationwide, and have the capacity to follow through with services and procedures to produce outstanding debt collection results.