Collectex Letters of Demand prompt immediate action and start the clock to escalating action.
Our letters are designed to ensure your account goes to the top of a debtor’s payment priorities. All letters comply fully with ASIC guidelines and National Privacy Principles. Where a payment is not received within the agreed period we will initiate further of collection or Court proceedings.
Our letters of demand prompt payment action from your debtors. Written demands are fully customised to the debtor’s obligations and clearly spell out the consequences of non payment, while remaining consistent with your corporate culture.
Custom Workflows and Sensitive cases
We customise our contact to suit your reputation and collection style. We understand some debtors are good customers, who you want to retain. We also understand some debtors are experiencing genuine financial hardship – we identify these debtors and work with you to develop a more specialised approach to these customers.
Telephone and Automated Messaging
Personal contact is the best way to prompt a payment. Our automated messaging and interactive voice recording systems allow you to collect the easier debts first, – accelerating your cashflow.
Our collection managers are able to contact thousands of people per day to collect immediate payment over the phone, or make a binding payment arrangement to collect over several instalments.
- serve Court documents;;
- negotiate debt repayments face to face
- gather first hand intelligence on debtor location and assets
- make an informed contribution to debt recovery decisions and legal action;
- identify those debtors experiencing genunie hardship ,enabling us to handle these accounts appropriately.
Transparency is at the core of our debt collection process. Our 24/7 online reporting gives you full access to debt collection activity and performance.
At the outset, we agree with you the criteria through which you can measure our performance, and provide regular status reports on how we’re performing against these criteria. We can:
- Delivery any format of reporting required;
- give you regular face to face discussupdates on our debt collection performance;
- provide global view of your accounts, or drill down to a single account or region.
For more information, contact our team on what reporting suite would best suite your collection profile.
Cost effective legal action is the backstop to non payment.
When a debtor chooses not to respond to a Collectex demand, and where there is no genuine hardship, we advise you on the legal avenues available to you in each State.
We will also provide advice on:
- the costs and benefits of pursuing action;
- the likelihood of achieving a successful judgement either defended or undefended;
- the path and timetable to recovery after a judgement has been granted.
When a debtor chooses not to respond to a Collectex demand, and where there is no genuine hardship, we advise you on the legal avenues available to you in each State.
Managing receivables from point of sale.
Large receivables ledgers contain hidden cash. Collectex can unlock that cashflow by managing your accounts receivables from the point of sale, through to due date and beyond.
Our low cost debtor systems and automated payment reminders allow Collectex to minimise overdue accounts. Our receivables system:
- identifies problem accounts early;
- minimises occurrence of bad debts;
- frees up your staff to concentrate on your core business.
Talk to us about how we can boost your cashflow and EBIT via your accounts receivables book.
Getting the best outcome from insolvency
Insolvency is a specialised area of commercial law. Our legal partners across Australia ensure your interests are represented during insolvency and bankruptcy action.
Our service includes:
- a cost / benefit analysis of pursuing insolvency action in Court;
- an analysis of the likelihood of achieving a successful outcome based on debtor assets
lodgement of creditor claims, petitions, and proof of debt with the Insolvency Trustee;. - a path and timetable to recovery of funds.
Our insolvency partners ensure your interests are protected and your action complies with all federal and state insolvency law