Online Privacy Statement
This Online Privacy Statement explains how we collect, use and disclose your personal information. In doing so, we are committed to complying with the National Privacy Principles, as well as complying with our legal obligations.When you use this website and when you transact with us online, we are committed to protecting the privacy of your personal information, and to handling your personal information in a responsible manner in accordance with the Privacy Act.
Our commitment to privacy and responsible use of your online personal information
This Online Privacy Statement supplements and should be read in conjunction with our Privacy Charter below, which outlines how we handle personal information.
This Online Privacy Statement is issued by Collectex and its related entities. It applies to this website, located at www.collectex.com.au, which is operated and managed by Collectex Pty Ltd for itself and its related entities.
What information do we collect when you interact with us online?
The information that we collect from you when you interact with us online depends on the tasks you complete on this website.
Browsing this website
When you visit and browse this website, we collect general information that enables us to continually evaluate and improve the performance of this website. This general information includes:
The information collected as part of this process will not identify you and we will not combine it with any other information in a way that will identify you.
Estimates or Quotes
We will never ask a creditor to provide personally identifiable information about a debtor over the website nor ask you to breach any confidentiality arrangement you have in place with your debtors. We shall only ask the minimum information required to sensibly call you with a basic understanding of your collection requirement including industry type, number of debtors, size of the debtor portfolio, period overdue etc. We are not able to identify you unless you provide us with your personal or company information in order for us to contact you in relation to your collection requirement.Identification of Debtors
We give you the option of interacting with over the website to obtain an estimate or quote of your collection requirement. We shall only ask the minimum information required to do so. When you obtain an online quote, we are only able to identify you from the information that you provide. If you provide us with personal information not able to identify you unless you provide us with your personal information, in order for us to contact you about your online premium estimate or quote.
Making online payments
This website contains a portal to accommodate online payments by debtors. This portal transfers users to a recognised secure and encrypted Australian payment service provider to process payments. Debtors will need to enter personal information identifying their account name, account reference number and preferred payment method and amount when making full or instalment payments of debts online. Collectex is advised by the payment service provider of all online transactions for the purpose of correctly recording payments received and reconciling debtor account balances. All payments are reported regularly to the owner of the referred overdue account. The payment service provider is committed to protecting your personal information on our behalf.
Enquiries, Emails and Email Forms
To send an email to us, or to make an enquiry online, you will need to complete an email form available on this website. Many of our online forms ask for a limited amount of personal information for contact purposes, such as an email address or telephone number. You have the choice of whether or not to provide additional personal information. Information provided to us either directly or indirectly through these forms will be used for the purposes outlined above, such as to answer your enquiry or to provide the quote requested. This information may also be used by Collectex to meet its legal obligations.
How information is collected
Information that is not capable of identifying you, such as the number of users visiting this website, is collected through code embedded in the webpages of this website. You cannot disable the code on these pages.
Other information, such as browser type, is included in a ‘cookie’ that is sent to your computer when you are completing certain tasks on this website. A cookie contains bits of information that enables our servers (ie. the computers that house this website) to identify and interact efficiently with your computer. Cookies are designed to provide a better, more customised website experience, and to make it easier for you to use this website.
You can configure your browser to either accept all cookies, reject all cookies or to notify you when a cookie is being sent to your computer. The ‘help function’ on your browser will provide you with details on how to change your browser configurations. You will need to accept cookies in order to use some functionality on this website.
How we use information collected online
We do not sell, trade, lease or rent any information we obtain using this website. Your email address will not be passed on to a third party. We may use your email address to contact you regarding services provided by Collectex. Providing an email address to Collectex via this site is approval to use that address for this limited purpose.
Statistics
From time to time we may use independent third party suppliers to gather information using code embedded in the webpages of this website. This information is not capable of identifying you and includes information such as the number of users and pages viewed and the path taken through this website. We use this information for statistical and maintenance purposes. We also use other external companies for the following purposes:
What is our privacy relationship with third party websites?
This website includes hyperlinks to enable you to access a number of other websites by clicking on these hyperlinks we have provided. These third party websites are not subject to this Online Privacy Statement. We recommend that you read their privacy and security statements to understand how they deal with your personal information online.
This Online Privacy Statement operates from 1st November 2012
Due to evolving technologies and types of functionality available on this website, we encourage you to review this Online Privacy Statement from time to time as it may be updated. If you have any queries please email us
Collectex Privacy Charter
We are committed to protecting the privacy of your personal information and to handling your personal information in a responsible manner in accordance with the Privacy Act. This Privacy Charter explains how we collect, use and disclose your personal information
Contact us
For questions about the management of your personal information call us on 1300 100 222 9.00 am - 5.00pm). If you have a complaint, you can contact:
Privacy Officer
GPO Box 2007Sydney NSW 2001
Phone: 1300 100 222
email: privacy@collectex.com.au
Who we are
In this Privacy Charter “we”, “our”, and “us” refers to Collectex Pty Ltd trading as Collectex, and each of its related entities.
We offer general and specialist debt collection and recievables management services in various states and territories in Australia. Collectex and its related entities may maintain additional rules and practices, which are fully consistent with this Privacy Charter.
This Privacy Charter is current as at 1st November 2012.
Our commitment to privacy and responsible use of your personal information
We are committed to protecting the privacy of your personal information and to handling your personal information in a responsible manner in accordance with the Privacy Act.
This Privacy Charter explains how we collect, use and disclose your personal information.
The National Privacy Principles
The Federal Government’s Privacy Act outlines the National Privacy Principles, which set the minimum standards for how private sector organisations should handle your personal information.
We are committed to complying with the National Privacy Principles
Collection of your company, personal, and debtor information
We collect information about you - and if you disclose – your debtors in various ways, such as over the phone, in one of our offices, over the internet if you transact with us online, or when you choose to disclose information to allow Collectex consideration of supplying services to you.
The company, personal and debtor information collected and stored by us about you generally includes your name, address, date of birth, gender, and contact details, including phone, fax and email as provided by you to us. Where practicable and if possible, we will give you the option of interacting with us anonymously.
Sensitive Information
If we collect sensitive information about you, we do so in accordance with the National Privacy Principles. Where disclosure of a debtor’s private information is provided by you to us we will ensure strict confidentiality and data security is provided to protect the identity of debtor personal information reported to yourself and another entity such as business partner or related corporate entity. Irrespective of the source of the information, we respect and protect the privacy of personal information.
If you provide information to us about another person, company, or entity then you are responsible for telling the other person that you have provided information about them to us. You should tell them who we are, what we do, that they may access their personal information we hold, and you may also wish to refer them to this Privacy Charter.
We may also obtain information about you and your debtors from other parties such as (but not limited to) the Commonwealth, government departments and agencies, ASIC, credit bureaus, information brokers, databases and various specialists available to the debt collection industry.
How we collect the information
Whenever possible, we collect your personal information from you. However, there may be occasions when we collect personal information about you from someone else. For example, you may have been referred to Collectex through a broker, accountant or financial adviser. We may also collect information about someone else from you. This may happen where a request is made in joint names, joint ventures, or where you want the benefit of our services to be reported to yourself and another entity such as business partner or related corporate entity. Irrespective of the source of the information, we respect and protect the privacy of personal information.
If you provide information to us about another person, company, or entity then you are responsible for telling the other person that you have provided information about them to us. You should tell them who we are, what we do, that they may access their personal information we hold, and you may also wish to refer them to this Privacy Charter.
We may also obtain information about you and your debtors from other parties such as (but not limited to) the Commonwealth, government departments and agencies, ASIC, credit bureaus, information brokers, databases and various specialists available to the debt collection industry.
How we use your information
We will use your personal information in accordance with the National Privacy Principles, such as for the purposes for which it is collected, to provide you products and services, and (subject to your consent) for marketing purposes. For example, if you request us to collect a portfolio of outstanding debtors, we will collect (directly from you via meeting or secure transmission) personal information to:
We also need to collect, use and store your personal information so that we can answer any questions you may have regarding any products or services.
Sharing and disclosure of your information
We will not disclose information about you to a person or company which is not a related entity unless the disclosure is required or authorised by law, or you have consented to our disclosing the information about you or your debtors. On occasions, we will need to disclose personal information regarding your debtors to provide a product or service to you. For example, we may need to disclose your identity as creditor (and debtor information) to service providers such as law enforcement agencies, investigators, lawyers, process servers, Court staff, bailiffs, government agencies and credit bureaus to fully discharge our services to you. At all times, we will respect and protect the privacy and confidentiality of personal information.
Receiving marketing material from us
It is our aim to provide our customers with access to a range of information regarding collection products, services and market trends offered by us. To do this, we use the information you provide to us. We then provide you with information on products and services that we believe will be of interest to you. We may share your personal information on a confidential basis to any related entity so that they can also offer you products and services. If we promote products or services from related entities, we will not disclose your personal information to them.
Please keep in mind that if you take advantage of an offer from one of these other organisations and become their customer, they may independently send offers to you. In this case, you will need to inform them directly if you do not wish to receive future offers from them.
We provide you with a choice to opt out of our marketing activities in each piece of correspondence, and will respect your request not to receive marketing material from us.
If you do not wish to receive marketing material from us, we ask you to contact us.
You should inform us if you do not want your personal information to be used and disclosed for marketing purposes.
Other companies who provide services to us
Collectex uses a mailing house for both physical mail and email. It is necessary we forward debtor contact information to our outside mailing contractor for the specific purpose of printing, addressing and placing into the mail system correspondence to your debtors. Each mailing house is bound by confidentiality to not disclose private information and also operates under the requirements of the National Privacy Principles to carry out activities on our behalf. We impose security and confidentiality requirements on how they handle your personal information. Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.
Credit information
We may obtain credit information about you and your Debtors from, and provide it to, credit reporting agencies in accordance with the Privacy Act and Credit Reporting Code of Conduct. We will only do so with your consent.
Security of your personal information
Personal information that we hold on our systems is protected through the use of secure passwords and other security procedures. Access to personal information is limited to those who specifically need it to conduct their business responsibilities.
We also maintain physical security procedures to manage and protect the use and storage ad destruction of paper records containing personal information.
Our staff are responsible for handling personal information in accordance with the Privacy Act. We educate our staff about the requirements of the National Privacy Principles and the Privacy Act.
We will keep your information so that we can continue to provide the products and services you have requested from us. We will take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
Accuracy of your personal information
We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. If you believe that the information we have about you is not accurate, complete or up-to-date we ask you to contact us.
Access to your personal information
You may request access to the personal information we hold about you and your debtors. So that we can respond quickly and efficiently to your request, we may ask you to complete a written request and may charge you a service fee for retrieving and sending the information to you. Please contact us if you would like more information on how to request access to this information or to confirm the applicable charges. If we are unable to meet your request for access, we will let you know why.
If you have a complaint
If you have a complaint about the privacy of your personal information, we ask that you contact us in writing. We will promptly acknowledge and investigate complaints.
Further information
Please contact us if you would like further information regarding this Privacy Charter, or the management of your personal information. You can also email us if you have any further queries.