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Understanding a credit card holder's behaviour
Knowing a consumer’s credit information at a single point in time tells only part of the story. For the whole story, lenders need to assess a consumer’s credit behavior over time. Understanding how a consumer uses credit or pays back debt over several months can better position an issuer to:
- Offer the right...
Customer retention in financial products
The cost of acquiring a new financial services customer is many times higher than the cost of keeping an existing one. Retention has always been an integral part of portfolio management growth, and limit churn by retaining your profitable customers.
Second tier banks and credit unions are far better at retaining their existing customers over the major banks. A reason fo...
Two key behavioral trends beyond balance test
As the Australian economy move forward in 2018, consumers are becoming more responsible with their credit card usage. Average balances per card have increased, while delinquency has remained stable.
Risk score alone doesn’t provide the most accurate insight into consumer accounts. You need to dig deeper into individual accounts to uncover behavioral trends over time to ...